Privacy Policy

1. Who We Are

Willkeep is the data controller for personal information collected through this website and our programmes. Our contact address is 189 Rama IX Road, Huai Khwang, Bangkok 10310. For privacy-related enquiries, please write to [email protected].

2. What Information We Collect

We collect only the personal information necessary to respond to enquiries and administer our educational programmes.

• Contact form submissions: name, email address, and phone number (optional). We also collect any message content you choose to include.
• Programme registration: when you register for a programme, we may collect your name, email address, phone number, and any relevant details about your household or business that you choose to share in order for us to confirm your place and communicate programme logistics.
• Website analytics: if you consent to analytics cookies, we may collect anonymised data about how visitors use this website (pages visited, session duration). This data is not linked to individual identities.

We do not collect sensitive personal data such as financial account numbers, identity document numbers, or health information through this website.

3. How We Use Your Information

• To respond to your enquiry and provide programme details
• To confirm your registration and send session logistics
• To send follow-up communications related to programmes you have attended (such as updated materials)
• To understand how our website is used and improve its content (analytics, with consent)
• To comply with applicable Thai law and respond to lawful requests from authorities

We do not use your personal information for automated decision-making or profiling.

4. Legal Basis for Processing

Under the PDPA, we process your personal data on the following bases:

• Consent: for analytics cookies and optional marketing communications
• Contract: to deliver the programme you have registered for
• Legitimate interest: to respond to enquiries made through our contact form

5. Data Sharing

We do not sell personal data to third parties. We may share information with:

• Website hosting and email providers used to operate this website and our communications — these providers act as data processors and are contractually required to protect your data
• Analytics services (only where you have consented to analytics cookies)
• Thai authorities where we are legally required to disclose information

6. Data Retention

We retain contact form submissions for up to 12 months from the date of submission, or longer if required to administer a programme you are enrolled in. Programme attendance records are retained for up to 3 years for administrative purposes. Analytics data is retained in aggregated, anonymised form.

7. Cookies

This website uses cookies. Essential cookies are required for basic website functionality. Optional analytics and preference cookies are used only with your consent. Please see our Cookie Policy for full details and controls.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, or loss. Our website uses HTTPS encryption for data in transit. Access to personal data is restricted to staff who require it for their work.

While we take these precautions, no method of data transmission or storage is completely secure. We will notify you and relevant authorities in the event of a data breach as required under Thai law.

9. Your Rights Under Thai PDPA

You have the following rights regarding your personal data:

• Access: request a copy of personal data we hold about you
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data where we no longer have a legal basis to retain it
• Portability: request your data in a structured, machine-readable format
• Objection: object to processing based on legitimate interest
• Withdrawal of consent: withdraw consent for analytics or marketing communications at any time

To exercise these rights, write to us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Personal Data Protection Committee of Thailand if you believe your data has been handled improperly.

10. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their own policies before providing personal information.

11. Children

Our website and programmes are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us so we can delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of our website after an update constitutes acceptance of the revised policy. For significant changes, we will make reasonable efforts to notify registered participants.

13. Contact

For any questions about this policy or your personal data, please contact:

Willkeep
189 Rama IX Road, Huai Khwang, Bangkok 10310
Email: [email protected]